Refund policy

We want to make sure you have a hassle-free experience, and that includes our return policy.

 

Timeframe for Returns:

You have 30 days from the date of delivery to initiate a return by contacting us here.

 

Condition of Items:

Refund amounts may vary based on the condition of the returned item. Unopened items will receive a full refund, while used or opened items will be evaluated, and the refund price may be discounted accordingly.

 

Shipping Costs:

Customers are responsible for the cost of return shipping. We recommend using a tracked service and appropriate packaging materials for secure delivery. The original shipping cost is non-refundable.

 

Refund Method:

The refund can be issued in store credit or to the original payment method used for the purchase.

 

Custom Orders:

Custom orders such as custom size cuts and similars, are non-refundable unless they are delivered damaged, defective, or not as described. We'll work closely with you to address any issues with custom orders.

 

Customer Support:

If you have any questions about the return process or need assistance with a return, our customer support team is here to help. Contact us here.

 

Policy Updates:

This return policy was last updated on 10/10/2023. We reserve the right to make changes to this policy as needed.